BBX Technologies Introduces Vuesion® Sky Cloud Contact Center

January 29th, 2018 – McKinney, TX:  BBX Technologies, a specialist in call center technology solutions, just announced the release of their Vuesion® Sky cloud based Contact Center to complement the robust on premise Vuesion® software suite.

BBX Technologies is responding to the growing demand from customers, who need the flexibility of Contact Center as a Service (CCaaS) while maintaining robust capabilities of multi-channel intelligent routing and analytics.

Vuesion Sky CCaaS model responds to the evolution in the cloud contact center space. This is key for customers to easily scale up or down resources and licenses based on variable call volumes and seasonal demand. Customers benefit from Vuesion Sky pay-as-you-go operational expenditure model, which allows management to better plan and make efficient staffing decisions.

BBX Technologies recognizes that customers may require a hybrid offering, starting with on premise and migrating without burden to a complete cloud solution. BBX Technologies made significant efforts to protect customers’ investments by allowing a painless transition.

The Vuesion product suite includes robust inbound and outbound blended multi-channel Contact Center, Reporting and Analytics, Call Recording and WFO, Workforce Management, Predictive Dialer, IVR, CRM integration, Virtual Queue Callback and Post-Call Survey.

For more information about BBX, visit www.bbxtech.com.

 

About BBX: BBX Technologies was established in 1996 with a simple mission: To improve how companies deliver customer service. The company specializes in intuitive call center technology. BBX Technologies is an Avaya DevConnect member, a contact center matter expert and has an impeccable reputation for product quality and service. BBX Technologies has received multiple awards from Pacesetters and FastTech 50 organizations. Read more at www.bbxtech.com