Blog

BBX TECHNOLOGIES SHINES AT AVAYA ENGAGE 2020 video: https://www.youtube.com/watch?v=9ocXe7zsDpU Thousands of people packed the vendor filled showroom at the Phoenix Convention Center to learn about the newest and greatest developments in the telecom industry relating to Avaya. Vendors appeared to spare no expense in their hi-tech booth displays featuring flat screen TV’s, attractive booth architecture and […]

If there is one feature that is often missing or overlooked in a contact center, it is the call-back request feature. According to Forrester, 75 percent of customers think the option of a call-back is “highly appealing.” In today’s busy society, it makes sense. But call-back doesn’t just improve customer satisfaction; 32 percent of contact […]

EDUcast: Delivering a Successful Contact Center Contact center success is part technology and part managing your non-technology resources such as agents and work flow. You can deliver a better contact center for you customers and agents that will improve revenue, profit, and customer loyalty by following the recommendations in this EDUcast. Mok Bouaazzi, Executive Director […]

A successful contact center project is more than features, functions, and vendor selection. A new or upgraded contact center will be integral to the success of any organization. The business, contract, and financial decisions can make or destroy the success. Look beyond features and functions to make the best decision for contact center success. Cost […]

BBX CCenter Success By Gary Audin “Components of a Successful Contact Center” There is no single factor that will deliver a successful contact center. Success is made up of technologies, processes, procedures, agent productivity and customer feedback. To deliver a successful contact center, multiple factors need to co-exist and integrate both technology and people. The […]