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By Gary Audin “Get the Most out of WFO/M” The world is not static nor is your call center. Customer behavior changes. As customers age, they change their buying patterns. Customers expect better, faster service because other call centers are doing it. You need to ensure that your call centers workflow responds to these changes. […]

View the EDUcast   Telecom Reseller Learning Series The contact center is your customer facing facility. It presents your image and defines how well you satisfy your customers. It does not matter whether you are generating profits or satisfying citizens. There is a range of best practices that should be followed for contact center success. […]

link to Telecom Reseller full blog: Omnichannel; Customer, Agent, Organization Benefits The image of an organization is more than its logo or advertising. The contact center experience is the image that customers will remember. Contact centers can create loyal customers and improve the revenue and profit of any organization. A poor contact center experience will […]

link to the Telecom Reseller podcast: https://telecomreseller.com/2018/02/06/podcast-multichannel-contact-center-success/ February 6, 2018 // Avaya, Call/Contact Center, Gary Audin, IAUG Avaya Engage, Podcasts, Press Releases by Gary Audin A single media contact center is no longer very successful. Contact center software is becoming more complex and you don’t want a commodity solution. The multichannel environment with voice, email, and web chat is not of the […]

January 29th, 2018 – McKinney, TX:  BBX Technologies, a specialist in call center technology solutions, just announced the release of their Vuesion® Sky cloud based Contact Center to complement the robust on premise Vuesion® software suite. BBX Technologies is responding to the growing demand from customers, who need the flexibility of Contact Center as a […]