Blog

I want to chat with you …

August 31, 2016

Live chat is an essential tool for contact centers aiming to improve customer engagement with an online presence. Chat has been around for over a decade, but only in the last few years have companies realized its true potential. According to Econsultancy, live chat has the highest satisfaction levels for any customer service channel – chat […]

The Importance of Voice

July 28, 2016

For the past several years in contact centers, there has been an increased demand for multichannel options.  Media such as email, web chat, and text have been added to our main stream culture. These types of interactions and media are all available in the Vuesion Contact Center. With the numerous channels used for customer service […]

Avaya IAUG Engage 2016: Multiple Vendors …

June 10, 2016

Avaya IAUG Engage 2016 feedback: Multiple Vendors create Multiple Headaches After a great week for BBX Technologies and the Vuesion Contact Center at Avaya Users Group in Orlando, one common theme from enterprise customers was repeated over and over: the complexity and cost of having multiple vendors to complete their contact center needs.  “I have to […]

How Post-Call Surveys Can Help Improve Customer Service

May 31, 2016

Customer satisfaction is paramount when considering how to set up your call center – from choosing systems with multichannel functionality, to training your agents well, to having enhanced features such as a call recorder – there are multiple steps companies can take to optimize their setup for an optimal customer experience. Having the backend technology […]

Vuesion Workforce Management Software is Key to Contact Center Productivity

March 28, 2016

Staffing a contact center is more than making sure there are enough agents to meet demand. There is a science to contact center staffing, and managers rely on multiple inputs when determining scheduling needs. Contact center agents are the backbone of the customer experience which is why managers give a lot of thought about making […]